Strong relationships grow from small daily interactions. Recognizing and responding to bids strengthens trust, engagement, and leadership.

A hotel general manager gathers their team to address a pressing issue—a sudden drop in guest satisfaction scores. The GM sets the stage,...

Whether I’m working with new leaders or those who have decades of experience, I’ve noticed one challenge that comes up again and again:...

From the sidelines of a weekend soccer game, you can often hear the “joysticking” parent or coach—calling out a continuous stream of...

You’ve been preparing for an important presentation. You’ve written out your remarks and rehearsed them over and over. By the time the...

Between my professional experience as a hiring manager and academic experience teaching business writing at the university-level, I’ve...

Not too long ago I was at a Cornell event listening to a speaker open his presentation. In an attempt to build his credibility, he shared...

An agreement is communication that establishes expectations between two or more parties. Most agreements share foundational principles...

During my years of helping highly-motivated students begin and advance their careers, I’ve observed a common pattern as they develop...

During my junior year of college, I wanted to explore a possible career in the wealth management field. When I was offered an internship...

In all my years of reading about, working with, listening to, and interviewing business leaders, it won’t come as a surprise that not one...

Think about someone you’ve met and admired but you have lost touch with. You may have shared a common interest with the person, they may...

Chances are you have sent an email to a coworker, customer, or potential employer and then wondered why you didn’t get a response. You...

A job interview is a bit like a first date. Prior to most first dates, you often have some communication. For example, if you met online,...

Clearly defining the problem you want to solve is an important step in the problem solving process. However, individuals and teams often...

In my first full-time job after I graduated from college, I inherited an event planning process that had been in place for many years....

Students and executives arrive in my classes and workshops with a desire to improve their communication skills. Without exception...

One of the primary reasons so many people fear public speaking is they are uncertain about how the audience will respond to their...

When given the opportunity to present our ideas, we all want to perform well, and most of us have heard public speaking advice that...

An introduction is an important part of any presentation. The speaker must capture the attention of the audience or risk having audience...