Whether I’m working with new leaders or those who have decades of experience, I’ve noticed one challenge that comes up again and again:...

Two seeds were buried side by side in a field. The seeds—Amara and Brio—lay dormant, dreaming of the sky. One day, a gentle rain...

During my junior year of college, I wanted to explore a possible career in the wealth management field. When I was offered an internship...

A team of coworkers was working on a tight deadline to complete an important project. One team member, Kim, consistently seemed to be...

A couple years ago I was at an outdoor gathering with a large group of friends and acquaintances. I was standing alone near the door of a...

Two years ago I organized and facilitated a series of small focus groups in New York City with alumni from the Cornell SC Johnson College...

A job interview is a bit like a first date. Prior to most first dates, you often have some communication. For example, if you met online,...

Students and executives arrive in my classes and workshops with a desire to improve their communication skills. Without exception...

When given the opportunity to present our ideas, we all want to perform well, and most of us have heard public speaking advice that...

In the last few years more students than ever have asked me some version of the following question: “How do I ask good questions?” They...

What do parents and hostage negotiators have in common? It turns out they both use many of the same communication strategies. That was my...

When I was a kid I liked eating out at restaurants that included a placemat I could draw on while we waited for our food. My favorite...